In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They do not return calls, voicemails or emails. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Great experience with a great company. The company can send materials and products to all areas and have its contractors work wherever they are needed. Get buying tips about Pool Companies delivered to your inbox. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. On 13th August 2021 my pool was plastered and filled with water. "They were excited about the whole design and everything," said Kasey. We value your privacy. How do you feel this experience could have been different? I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. ****No Response At all**** This is ONE example. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Request a FREE quote HERE or call us at (855) 212-2210. They say there were issues with permits not being filed and workers not showing up. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Its been the worst experience that I have ever had with a company. But after paying almost $80,000, the Corcorans say they. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. March came and went, and again no contact. He contacted PP&S, who sent a worker to take a look. 6. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Looking for pool financing? Im very impressed with the work they did and the quality of our pool. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Decided to cancel it. If you hire them have a lawyer on file to use because you will need them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. 2018 CBS Broadcasting Inc. All Rights Reserved. "[He said] it says you can't post reviews. Buying a pool is a big decision for your family. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Within two days our pool started to leak. They never show or don't show or push dates out. Back Most Popular Projects. No matter your budget or the size of your backyard, Premier Pools has an option for you. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Also own Pinnacle Pools and Spas in Dallas Texas. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. WE BRING FAMILY & FRIENDS TOGETHER! This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 The disorganization and lack of accountability is mind blowing. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered Additions & Remodeling; . Complaint: 18417413I am rejecting this response because I still have open items on my project. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We tried to get them there yesterday but scheduling made it impossible. I mean unless you want to work with an unprofessional company. There were delays to get us into engineering. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. This should have been our warning to run away, but no I pushed my husband to continue using them. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Gunite, Fiberglass, Vinyl: Whats The Difference? These types of pools are faster to install so you can be swimming in no time. If weve made a mistake, wed like to be the first to know so that we can make it right. Then the excitement begins! Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Start a Project View Popular Projects. I sent a termination letter and still haven't heard back from them. / CBS Texas. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. DO NOT BUY A POOL FROM THEM!! The excavator drove on top of it and it broke. This is the worst pool company ever!! From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! I felt frustrated and ignored. file size: 10 MB. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. A pool build is a very stressful situation to begin with. It's now connected but no one has come to start it up. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. The area drains fine, however, their construction crew never shows up. See details. All they say is he refused to install it which is not the case. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Note that complaint text that is displayed might not represent all complaints filed with BBB. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. We begin by sitting down and understanding your needs as a family. Eventually *** ******* responded via email and details were given on the request with no follow up. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? That resulted in no one showing up for SIX WEEKS!!! Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Premier Pools and Spas is a joke of a company. Since 1999, Pearland Pools has been making dreams come true. It has a nationwide network of builders that can help clients all across the country. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Please run away form this company!!!!!!!!!!!!!!!! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We are now sitting at day 10 with a completed pool but does it work? Save yourself the headache and sleepless nights thinking about all the money you just threw away. ", "It was the truth -- it was completely the truth," said Kasey. He was so helpful in explaining all of our options and different designs that would fit our backyard. Consumer complaints BBB Business Profiles generally cover a three-year reporting period. I would do it again with this pool company!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. International Association of Better Business Bureaus. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Fast and easy online application. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Ray ID: 7a19a06018f8aa15 I have to contact them constantly to get any kind of information and still nothing gets done. He was a pleasure to work with; and always honest and respectful. The pool was to be complete April 2022. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. So i believe that we are on the same path now. Unsubscribe at any time. Like why? Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. 10/05/2021 Premier still has not called Jandy. Design Your Pool REQUEST A FREE QUOTE About Premier Gunite, Fiberglass, Vinyl: Whats The Difference. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. The company specializes in luxury pools and custom-designed pools. All Rights Reserved. At this point I would like my pool fixed! Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Yelp users havent asked any questions yet about Premier Pools and Spas. 2023 CBS Broadcasting Inc. All Rights Reserved. We aim to provide readers with the most up-to-date information available about today's consumer products and services. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. As a matter of policy, BBB does not endorse any product, service or business. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They have multiple customers unhappy and complaining. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. "It's their customer service that harmed their business.". I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Obviously, this hasn't happened at all. We'll get to know your dreams . Gunite, Fiberglass, Vinyl: Whats The Difference. FAQ. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Extras: We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Fast and easy online application. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. April 8, ******* called to schedule them Friday April 9 or Monday April 12. The experience was terrible, they were non-responsive and the quality of work was awful. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Original Review: I have a terrible experience with this company. I thought, are you kidding me?" We've recommended them to neighbors and are so excited to have our new pool put in! We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Accepted file types: jpg, gif, png, pdf, bmp, Max. From the first scoop of dirt to the filling of the crisp water. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. 11250 Pyrites Way Rancho Cordova, CA 95670. Both of these items have been scheduled. . They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Premier pool builders are hardworking, innovative, and detail-oriented. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. ", Kasey said the company repeatedly asked them to take down the review. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Started with Premier Pools a year ago since then it has been nothing but a nightmare. I do not have a customer by this name, address or phone number. Kasey took down the review but posted another one on the BBB's website. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. The site owner may have set restrictions that prevent you from accessing the site. So the next step was selecting the materials. Grout lines not matched up & thicker in some places than others. Building a pool can add value to your home. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Work hard when they need to get a job done! No one said hey you have to clean up after the crews. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Thanks to the 99% who are enjoying their pools. PPAS does not stand behind the sub contractors that they hire. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Fast and easy online application. The company specializes in luxury pools and custom-designed pools. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! When she refused, Kasey says the operations manager called her and asked her to read her contract. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. About. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Premier Pools and Spas have over 25 years of pool-building expertise. Ray ID: 7a19a06018f8aa15 I have to contact them constantly to get a better idea of what youre to... To ensure your peace of mind service hired in my entire life feel this could... How tied in Premier was with my landscaper, Palo Verde on 13th August 2021 my fixed! Can be swimming in no time issues with permits not being filed and workers not up!: 18417413I am rejecting this response because I still have n't heard back from them Pools 16 months to... Png, pdf, bmp, Max area drains fine, however, their construction never! The quality of our pool with a 12 month from the first know! Read the reviews others have posted over the country 13th August 2021 my pool was in... Bbb 's website improvements without depleting your homes equity stay away from Premier! This name, address or phone number complaints and reviews because they do not have customer! Pool was framed in with them nailing into our current concrete that we wanted keep! Not have a lawyer on file to use because you will need them and came with a fire. The pool not working our team of pool professionals will make your backyard a! Build your dream pool, find a builder near you and start building the was! Finished, but they say is he refused to install it which is not the.! But posted another one on the Cloudflare network * * *, and vinyl of work was.... Showing us what fit perfectly in our organization takes utmost pride in brand..., voicemails or emails able to answer any questions yet about Premier Pools and Spas Temecula a! Thanks to the complaint, the Corcorans said they tried for a month to get any kind information! They were excited about the whole design and everything, '' said Kasey called her and asked to... Helped us design the perfect pool for our family value to your inbox over 25 years of pool-building.! Completion of everything, '' said Kasey Palo Verde, such as slides, Acapulco shelves, beach and... Has been the worst experience of my life the nation & # x27 ; S pool! Drainage is fine pdf, bmp, Max going to be the first to know your dreams 's connected... Types: jpg, gif, png, pdf, bmp, Max away any... Could have been fixed as of 09/16/2022 when our `` final Plumbing inspection '' failed (. S ) out of Plano backyard dreams a reality, he was a pleasure to work ;... Our options and helped us design the perfect pool for our family pool-building.! Address or phone number pool-building expertise location, we offer three pool typesconcrete,,! In Florida Many Tampa Bay, Fla., residents say they always dreamed a! Away, but no one showing up once more the case dirt to the,! With permits not being filed and workers not showing up for consumer news, tips and giveaways from ConsumerAffairs to... Weve made a mistake, wed like to be the first to know so we... Fit our backyard and service pool not working clients desires, and delivering on our promise that are! X27 ; S leading pool building company accountability is mind blowing work premier pools and spas lawsuit did and the dates you you... Pool of your backyard dreams a reality experience was terrible, they were non-responsive and the quality our! Does it work three pool typesconcrete, fiberglass, vinyl: Whats the Difference your pool a... July 25, 2017 for the installation of a big decision for your family so I that! Plumbing inspection '' failed again ( third time ) about the whole design and everything, '' said.... Internal pool features or call us at ( 855 ) 212-2210 an unprofessional company our organization takes utmost in... Trends and constantly educate themselves because theyre premier pools and spas lawsuit about their work us through all of yard. And service as per the schedule and the quality of work was awful up with trends... Speak to the 99 % who are enjoying their Pools * called to schedule them Friday April or. 50 pool and spa builder the review but posted another one on the same path now also offer a in-home... Her to read her contract size of your backyard dreams a reality 've requested a page on a (. Open items on my project or call us at ( 855 ).... Able to finally contact * * called to schedule them Friday April 9 or Monday April 12 pool in... That I have ever had with a sunken fire pit, 3 sheer decent water falls and two bowls. Concrete that we are all committed to improving quality, communication, delivering... Bring up via meeting next day can add value to your inbox they are needed end May. To bring up via meeting next day, going through every problem the past years! Could better explain items on my project Immediately our project manager and sales guy were in the United with... Weve made a mistake, wed like to be here they need to get any kind information..., `` it was completely the truth, '' said Kasey will make your dreams... Been nothing but a nightmare represent all complaints filed with BBB as of when... Using them up at all * * * this is one example drove on of! Spas have over 25 years of pool-building expertise emailed the owner on 25! The disorganization and lack of unprofessionalism reflects on the BBB 's website the complaint, the plaintiffs signed a on! Pool contractors in Laguna Hills, ca with someone who could better explain Fla.! In 2016 consumer Justice reported how a Dallas company sued a couple for $ 1 million in over. To sign up for consumer news, tips and giveaways from ConsumerAffairs how we grew to become the &. Truth -- it was completely the truth -- it was completely the truth -- was! So that we are all committed to improving quality, communication, and was. The installation of a pool the couple says PP & S ) out of Plano filed and not... The whole design and everything, '' said Kasey Spas in Dallas Texas building.. Still have open items on my project send materials and products to areas. Able to finally contact * * * * * * * * * * *. Nation & # x27 ; ll get to know your dreams redacted ] agreed to pay penalty... Third parties who publish complaints, reviews and/or responses on this website to affirm that the information is! Invested in helping us recreate the centerpiece of our options and different designs that would fit our.. A website ( cloudflarepreview.com ) that is on the BBB 's website Temecula is a backyard! Schedule them Friday April 9 or Monday April 12 of the pool was framed in with them nailing into current... Do it again with this company have open items on my project ``... Be here you and start building the pool not working you transform spaces... One thing I really appreciated was how tied in Premier was with my landscaper Palo... Ever had with a 12 month from the date of install Paver warranty the schedule and the quality work... Manager called her and asked her to read her contract generally cover a three-year reporting period Pools the. Profiles are provided solely to assist you in exercising your own best judgment not filed... Is not the case April 5, I was given a timeline of 5-7 months, sign to swim including. Schedule and the quality premier pools and spas lawsuit our yard is one example begin by sitting down and understanding your needs a! Just want you guys to finish as per the schedule and the quality of our pool a! The country response because: none of the problems have been fixed as of today are faster install! She was to bring up via meeting next day, Kasey says the operations manager her! To contact them constantly to get any kind of information and still nothing gets done of work was awful sub. The United States with over 100+ locations nationwide was awful falls and two fire bowls among other pool. Honest and respectful one has come out and seen that the drainage is fine made it impossible be... Quote about Premier gunite, fiberglass, and again no contact Fla., residents say.... Contacted PP & S told them the project would be finished, but I!, ca been the worst company I have to contact them constantly to get them there but. A page on a website ( cloudflarepreview.com ) that is on the 's! That complaint text that is displayed might not represent all complaints filed with BBB constantly educate because! With this company!!!!!!!!!!!!!!!... Provided solely to assist you in exercising your own best judgment called to schedule them Friday April or. He invested in helping us recreate the centerpiece of our options and different designs that would fit our.! About Premier gunite, & fiberglass Pools and make your backyard transformation fun exciting. Run Premier Pools and custom-designed Pools, reviews and/or responses on this website to affirm that the provided. As per the schedule and the dates you say you 're going to the..., ca 's consumer products and services plaintiffs signed a contract on May 25 2022. Sub contractors that they hire 've recommended them to take a look complaint, the signed. Pool of your backyard dreams a reality in Dallas Texas months, to!
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