No, you can register your Walrus card online. This fee is to cover the card production and distribution costs. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). You no longer need a photo or application form. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. We aim to have normal service resumed as swiftly as possible. Your ticket will becheckedand the refund calculated. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. The Solo Adult Annual Ticket will also specify its date of expiry. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. August 2018 Adult . One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. Under 5s travel free in Merseyside. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. You will need to have your card checked to ensure there isnt a problem with it. The MetroSmart website will only show your online ticket purchases. Solo. It is the Account Holders responsibility to ensure payments are successfully taken. The Resident Concession is only available for personal use. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. 1.3 These Terms were last updated in November 2020. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. I have received my email confirmation and I notice that I have entered my personal details incorrectly? 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 8. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. 17. 6. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. bought the ticket for. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? . Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Account Holder means the holder of the Concessionary T-FLOW Account. Merseytravel reserves the right to refuse any incomplete Application. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. AnnualAnytime, any day and starts on the day you buy it. Following receipt of this information, we will hotlist the card preventing further usage. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. to see the other options available. If you have aMetroCardyou can now buy and renew your ticket online. When you buy your first smartcard you will receive a MetroCard. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Use the Merseytravel Journey Planner: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. What should I do? If you have a MetroCard or Walrus you can buy and renew your ticket online. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). You can have more than one ticket on your card at any time. Merseytravel Centres stock only local tickets. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on [email protected], writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. It is the Account Holders responsibility to ensure payments are successfully processed. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. . If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Monday to Friday during term time only, including half term. or any staffed Merseyrail network station within Merseyside*. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. Walrus cards will disappear from circulation over time. If you buy it at a Merseytravel Centre, your ticket will be available immediately. You should receive your ticket within seven days. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. 16. (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. This is because the device is manufactured by a third party. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. 5. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. How do I collect my ticket? You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Nothing in these terms will affect those legal rights. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. If your card has been damaged, a replacement fee may be applied. A VRN can be linked to only one T-FLOW Account. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). 12. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. 9. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. This does not include diversions to buses that have been implemented due to roadworks or special events. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. For the purpose of these Terms, any reference to you or your means you, the customer. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. You should receive your ticket within seven days. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Can I check when my ticket is due to expire? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. You can combine different types of season tickets for journeys through different areas or zones. 9. You can also see the expiry date of the card itself, giving you time to buy a new MetroCard if necessary. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Take your term time ticket to any staffed Merseyrail network station (except Chester). You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. 1. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. We are sorry for any inconvenience caused. 9.1 If a Merseytravel/Metro Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Railpasses being added to it. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Refunds will be made by BACs payment, direct to your nominated bank account. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. 16. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. They can be used all-day on Bank Holidays too. (k) You must travel through an attended Toll Barrier lane to activate the free journey. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. You can just get the Arriva #89 all the way there from Liverpool airport. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. How do I buy my first Smart Solo Term Time Ticket? (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. 6. Applicants will need to demonstrate eligibility through a complete application and photograph. We can also be contacted using the contact details set out in clause 2.2. . Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). 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