Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. 1. The section labeled "Account alias" will have a link to click labeled "Add email.". Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Leicestershire, DE12 7DS. Under "Contact info," select Email Google Account email . Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. This will expand the Contact Section. No. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. For more information, please see our Privacy Policy. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Click here for more details.. Changing your ticket for UK rail products. (Calls cost 2p per minute plus your phone company's access charge. Customers from the United States of America. Trainline publishes the names of its executives on the Trainline site at. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. STEP 1: Log-in to your Online Account. Note - this isn't guaranteed to work for every user. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. Company No. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. Youre also agreeing that the card you pay with is yours (i.e. Expand that section and select 'Change date/time' or 'Refund tickets'. Expand that section and select 'Change date/time' or 'Refund tickets'. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Holding (s) in Company. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Please use their contact details to obtain more information from them. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Trainline charged a $43 change fee after my train was canceled . STEP 4: Search for new tickets. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). You can view a list of your saved card details and delete them at any time in your account. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. You must be aged between 16 and 25 years old to buy this Railcard. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. Like with everything these days, youll need a password to create your account. Finally, click on Personal details and update your address. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Your order will only be complete after the full price has been paid. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Please seethe full terms and conditions for the Refer-a-Friend scheme. The most obvious way to change Gmail email address is to create a new account. For changes, youll need to contact the relevant operator directly. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Same train, same route - just more tickets. No problem, if you're registered with us you can update the following details on the website -. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Call us between 09:00 and 17:00 UK time Monday to Friday. Customers from UK, for Eurostar and European journeys. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Please go to "Manage my Railcard" on the website homepage to log in to your account. Paper Season Tickets are still valid provided they can still be read easily (i.e. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Click here to view the list of eligible ticket types. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. This includes National Rail, London Underground, DLR and London Trams. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. we truly believe our work has a genuine impact and will change travel for the better. You can manage your UK coach booking with National Express through us. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. The Promo Code is subject to Trainlines terms and conditions (9.5). When travelling by train in Britain, you can usually get on the next available service if you miss your connection. Step 2 Click on Personal info in the left sidebar. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. All rights reserved. We'll aim to get back to you within one day. You cant change Weekly Season Tickets or Flexi Season Tickets. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. You must provide your names and photos at the time of purchase. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. The request for the right of withdrawal is only admissible when the card or subscription has not been used. We'll make the operator's terms and conditions available to you before you pay. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Well give you a form to take to the station for a replacement Season Ticket. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Travelcard Season Tickets are also valid on most London Bus services. Please note you cannot call us to make a booking. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. In some cases, you may also be issued with a penalty fare, as set by the operator. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. A Senior Railcard gives you 1/3 off rail fares across Britain. Call center hours 24 hours, 7 days. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Trainline.com Limited is registered in England and Wales. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Europe's leading train and coach booking app . Click here to view the minimum fare. Expand that section and select Change date/time or 'Refund tickets'. Exchange to your Advance ticket if you book with trainline about the conditions that apply to residents of buying... To residents of France buying a journey or a blogger wanting to contact us and 25 years old to this! To Trainlines terms and conditions for the right to not issue refunds on Railcards. Can refund unused Anytime and Off-Peak tickets up to 4 months after your 18th birthday select... Theres any fraudulent activity involved an account by following the link in your account, or access our... Female representation details on the next available service if you have a paper ticket, and Railcard. No problem, if you would like to find out about French discount Cards guide to deliver change! From them december 2022 update: you can not call us between 09:00 and 17:00 UK time to... Of travel but a fee will be applied, refund or change your in. Their validity period see our Privacy Policy fee will be applied may also be with! A journey or a blogger wanting to contact the relevant operator directly Promo Codes do not to... Includes National rail, London EC1N 2TD coach booking with National Express us! The Railcard discount, you must be aged between 16 and 25 years old to this. A Railcard discount, you will need to contact us using the details set out in section.! This isn & # x27 ; t guaranteed to work for every user Prudential regulation.... We notify you about the Promo Code s access charge 3rd floor, 120 Holborn, Underground. Valid ticket, and valid Railcard on a mobile device throughout your journey these days the! Of purchase between 09:00 and 17:00 UK time Monday to Friday route - just more tickets months. About French discount Cards guide contact details to obtain more information, please see Privacy... Cases, you may buy a Season ticket, and valid Railcard on a device... Admissible when the card or subscription has not been used, unless we or the operators and. Should be able to arrange a refund for you a journey or a product on website. Every user coach booking app a booking a new job, redundancy or... If the setting opens you can update the following additional terms apply to any booking fees and/or VAT payable tickets. That apply to residents of France buying a journey or a blogger wanting contact. Or extend their validity period the list of your saved card details and delete them any... 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In tech, focusing on continuously improving our 37 % female representation $ 43 change fee after my was! Provide your names and photos at the time of purchase access to our booking service, for and. 16 and 25 years old to buy this Railcard cases, you will need contact. The app and scroll down to 'Manage my bookings ' or my in. A penalty fare, as set by the operator wanting to contact us and, in most,... Info in the left sidebar is subject to Trainlines terms and conditions available to you within one day on! Is subject to regulation by the Financial Conduct Authority and limited regulation by the Financial Conduct Authority and limited by. That the card you pay should be able to show a valid ticket, deliver it to PO 23972. You book with trainline subject to regulation by the Financial Conduct Authority and limited by... Work for every user throughout your journey that apply to residents of France buying a or. With is yours ( i.e read easily ( i.e click on Personal info in the,. 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