Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. At any time, only one Payment Method may be attached to your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. Where is it? For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. Im not able to make a reservation for some reason. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Media Inquiries: Email us at [email protected]. Your Subscription Pass is digital only and located in the App. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. . An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Reservations and admission tickets are subject to availability. For further information, please see the Unlimited Subscription Rules. You do not need an active Crown Club account to enroll. I left details regarding my phone call and asked for a return call - NOTHING! Signifies that the rating board has concluded that the film rated may contain some adult material. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. You can manage your Subscription information via the App or by contacting Customer Relations. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Are there any Regal showtimes for which I cant use my Subscription Pass? Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. What do I need to provide to be admitted to a theatre for one of my showtimes? The estimated base pay is $16 per hour. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres No. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Gift cards carry NO expiration date or dormancy fees. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Not all Regal Entertainment Group locations offer a bargain matinee price discount. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. At that point, locate the movie you are inquiring about and click on a showtime. You can try any of the methods below to contact Regal: Movie Tickets & Times. Hours may fluctuate. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. Please contact Customer Relations to discuss any issues with your Subscription that occur when changing your device. Yes. Note: Admission policies may vary by location due to state or local ordinances. Please contact Customer Relations and let us know how we can help. My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. for proof of age for each additional ticket being purchased. I then received a message that asked me to hold while my call was transferred. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Regal Unlimited Rules. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. View number of available credits for your Movie Club account. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. We asked for a restart but that didn't happen. Please see Regals standard booking rules for more information (see Refund Policy). No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. No. You can receive refunds for tickets up to 60 minutes before the showtime. Do I need an active Crown Club account in order to enroll? You must first cancel your Subscription and then cancel your Crown Club account. Yes, but only for showtimes on the same day. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Please see the Unlimited Subscription Rules for more information about cancellation. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Yep! My Subscription Pass may have been accessed or used by someone else without my permission. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Please contact Customer Relations and well help you figure it out. What time does the theatre location open? Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. To receive a military discount you must be an active or retired military veteran. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. If you make admission ticket reservations via the App, Regal will charge you convenience fees. Customers are the ones who make it possible for Fandango to exist. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Regal Roofing is a professional remodeling company servicing Atlanta. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Yes. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Since I had the receipt, I decided to call the "Customer Service" phone number. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Who gives movies their ratings? In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Please allow 24 hours for the credits to appear in your account. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. What if I want to use my Subscription to see movies other than in 2D or special movie events? This time I chose to leave a message, to which I never received a reply. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. A military discount is available at the box office and ID must be presented at the time of ticket purchase. I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. For information about refunds, please see Section F.4. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. View files. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. What if I'm a minor? Yes. You may have only one Subscription at any time. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Who enforces the ratings? The monthly plan will be billed on a monthly basis until it is cancelled. What actions has Regal taken in regards to the coronavirus? Please see one of our theatre managers if you have any questions regarding 3-D films. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? A student discount is available at the box office and student ID must be presented at the time of ticket purchase. No. I had to out of this county to Ocala, to see Lincoln. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Good at Multi-tasking? Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. 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